Snow Removal – What You Need To Know
“As a Diemer, you bring a sense of relief and happiness to your customers. They count on you to help them with their Snow Removal needs!”
What we expect you to know before each job (Click the appropriate step to learn more or keep scrolling!):
Follow Our Guidelines To Get A 5 Star Review Every Time
Snow Removal Guidelines to Help You
Our No-Show/Cancelling Policy
Before cancelling, please note that we have a strict last minute cancellation policy. Cancelling on a job within 24 hours or cancelling too often, nearly always leads to termination.
If you need to cancel, We suggest letting the customer and customer service team know before cancelling so they can find other available Diemers in time.
The message that you will send to customer must be customer service friendly.
If you do not show up to your job without informing anyone, you will be terminated from Diem.
All About Your Payments
How do I get paid?
Payments are sent using PayPal, an online payment system that allows you to send and receive money around the world.. PayPal will conveniently send you payments from Diem Get Paid directly to your PayPal account! To learn more about how to set up PayPal, click the button below.
When do I get paid?
PayPal delivers payments from the Diem Get Paid app to your bank account within 1-3 business days from when the job was completed. You can keep track of all your payments and their statuses directly on PayPal’s website.
Using The App
Uploading Pictures
If you bought any materials to complete the job, it is your responsibility to keep and take pictures of the receipt and present it to the customer. You would need to upload the pictures to the app for a rebate by the customer.
Adding Extensions/Addons
Adding extensions/add-ons is imporant and your responsibility so that any additional work you have done will be paid for. An example can be additional hours or an additional car to clean. Click below to view the appropriate tutorial to add extensions
Marking Job Complete
Once you’re done the job, you must mark the job complete in the app so that you can receive your payment on time. Click below to view the appropriate tutorial on how to mark the job complete.
Fighting Customer Disputes
If you are experiencing a customer dispute, we would have to withhold your payment till we decide a fair outcome on both sides. This mean that you can receive 100% of your payment or no payment at all after we have resolved the dispute.
This is why we strictly advise to follow our guidelines, take before and after pictures and only leave till customer is satisfied.
However, disputes can occur and we always take both sides of story into account. Once a customer has filed a dispute, you will receive an email regarding next steps that specifies for you to send all before and after pictures and explain the work you have done. You can also add any other important information to help resolve the dispute.
Ratings And Reviews
Customers are allowed to give you ratings and reviews based on how well you perform on the job. From our company experience, we noticed customers look mainly at the quality of the job and how well it was done including your customer service.
The ratings and reviews can be viewed public by the customer and can affect their choice if they wish to proceed on having you as their Diemer or replacing you.
Which is why every job matters and should be completed at the level of customer’s satisfaction.
Tips You Can Earn
Clients can either tip you through cash or through the app before marking the job complete. For a client to place a tip on the app, they’d do so by:
- Opening their Diem app
- Selecting the job under ‘Assigned’
- Selecting ‘Add Tip’ and putting the amount they’d want to tip.
The tip will be released with the rest of the payment through PayPal.
General FAQ
Here are some general questions asked by our Diemers.
No, you are considered an Independent Contractor by DiEM Technologies Inc. For further information, please read the terms and conditions for Diem Get Paid.
For time-based jobs, you’re required to stay for the full duration of the job unless mentioned by the client. Leaving the job site early would reduce the pay and charge to the client. Should you feel like you’ve completed the job with time left, we recommend the following:
- Review your work and the job details to see if nothing is missed.
- Work on final touches to improve the quality of your work.
- Ask the client if there’s another additional work they’d like you to do.
- Do a walk through with the client to ensure nothing was missed.
Remember that it’s your duty to ensure quality work gets completed always. Disputes by the client could lead to loss of payment, termination or even legal action in some cases. Follow these tips to ensure your job goes smoothly:
Before accepting:
- Read and understand the job description.
- Ensure you’re qualified to get the job done and have all the tools/equipment.
- Ensure you can go for the preferred time.
After accepting:
- Text or call the client before the job to introduce yourself and go through any additional details for the job.
- Review the job details and pack your equipment if needed.
On the job:
- Let the client know you’re on the way.
- Arrive on time.
- Ask if the client would want to do a walk through before and after the job.